When we get it wrong

What we do

If a published story contains an error of fact, we fix it as soon as we have established what the correct position is, and we add a note to the bottom of the story saying what was changed and when. The note stays there permanently.

Typographical fixes and broken links are repaired without a note, since nothing a reader relied on has changed. Anything that alters the meaning of the story gets one.

Where an error was serious or widely read, the correction is not left to the foot of the page. We say so at the top of the story and, where it matters enough, publish a separate note.

Asking for a correction

Use the contact form and choose “A correction”, or write directly to legal@timesposts.com. It helps enormously if you include:

• a link to the story
• the exact sentence you believe is wrong
• what the correct position is, and how you know

You do not need a lawyer to ask us to fix something, and you will not get a better response by having one.

What happens next

Every request is read by an editor who was not the author of the story. We aim to reply within three working days, and to act within one working day once an error is confirmed. If we conclude the story was right, we will tell you why rather than ignore you.

Takedowns

We do not remove accurate published journalism because a subject would prefer it gone. In narrow cases, such as a genuine risk to someone’s safety or a legal obligation, we will consider removal or anonymisation, and we record that a change was made.